Troubleshooting

Quick solutions for common Lixel L2 Pro issues.

Power Issues

Device Won't Power On

1. Check battery — Is it inserted correctly?
2. Charge battery — Try a full charge
3. Battery contacts — Ensure clean connection
4. Hard reset — Hold power for 20 seconds

Battery Drains Quickly

Expected: 1.5 hours continuous scanning

If significantly less:

1. Check battery health in LixelGO
2. Avoid extreme temperatures
3. Reduce scan mode density if possible
4. Contact support for battery replacement

Connectivity

LixelGO Won't Connect

1. Verify the L2 Pro is powered on
2. Check your phone's WiFi settings
3. Connect to the device's WiFi network (starts with "LIXEL-")
4. Password is printed on the device label

Connection Drops

• Stay within 10 meters
• Avoid interference from other WiFi networks
• Ensure phone screen doesn't turn off

Scanning Issues

Tracking Lost

The scanner has lost its position:

1. Don't move suddenly — Stay calm
2. Return to a scanned area — Walk back slowly
3. Wait for recovery — The app indicates when tracking resumes
4. Use breakpoint rescan — If tracking can't recover

Poor Point Cloud Quality

Colorization Issues

For photo-quality color:

• Ensure good, even lighting
• Avoid harsh shadows
• Clean the camera lenses
• Check camera settings in LixelGO

RTK Issues

RTK Not Connecting

1. Verify RTK module is properly attached
2. Ensure RTK base station is broadcasting
3. Check RTK settings in LixelGO
4. Move to area with better sky view

RTK Accuracy Degraded

• RTK accuracy degrades in tunnels/indoors
• The L2 Pro maintains 3cm accuracy up to 100m from RTK disconnect
• For pure indoor work, RTK is not needed

Software Issues

LixelStudio Won't Launch

1. Check system requirements
2. Update graphics drivers
3. Run as administrator
4. Reinstall the application

Large File Processing Slow

1. Ensure adequate RAM (16GB+ recommended)
2. Use SSD storage
3. Close other applications
4. Consider processing in segments

License Activation Failed

1. Check internet connection
2. Verify license key is correct
3. Ensure no typos in key entry
4. Contact support with your serial number

Hardware Issues

LiDAR Not Rotating

This indicates a potential motor or obstruction issue. Do not use the device until resolved.

Overheating

Normal operating temperature: Warm to the touch after extended use

If overheating warning appears:

1. Stop scanning
2. Power off the device
3. Let it cool for 15-20 minutes
4. Resume scanning in shade if possible

Physical Damage

For any physical damage:

• Do not attempt repairs
• Document the damage with photos
• Contact support with warranty card info
• Ship in original packaging if repair needed

Error Codes

Contact Support

If issues persist:

• Email: support@splatlabs.ai
• Include: Serial number, error codes, description
• Attach: Screenshots, sample data if relevant
• Response time: Usually within 24 hours