Technical FAQ
Technical questions about the Splat Labs platform
Technical FAQ
Technical questions about Splat Labs features, compatibility, and troubleshooting.
Upload and Processing
What file formats can I upload?
| Format | Extension | Notes |
|---|---|---|
| PLY | .ply | Standard point cloud |
| SPLAT | .splat | Native Gaussian Splat |
| KSPLAT | .ksplat | Compressed format |
| XGRIDS | .xgrids | XGRIDS native |
What's the maximum file size?
| Plan | Max Size |
|---|---|
| Free | 500 MB |
| Starter | 2 GB |
| Business | 5 GB |
| Enterprise | 10 GB+ (custom) |
How long does processing take?
| File Size | Typical Time |
|---|---|
| Under 100 MB | 1-2 minutes |
| 100-500 MB | 2-5 minutes |
| 500 MB - 1 GB | 5-10 minutes |
| Over 1 GB | 10-30 minutes |
Why did my upload fail?
Common causes:
- File too large — Upgrade plan or compress file
- Unsupported format — Check supported formats
- Corrupt file — Re-export from source
- Network issue — Try again or use WiFi
Viewing and Sharing
Why can't viewers see my project?
Check:
- Privacy settings — Is it set to Public or Password Protected?
- Link is correct — Copy directly from the Share button
- Browser compatibility — Use a modern browser
- Device performance — Try on a more powerful device
Projects load slowly for viewers
Tips to improve loading:
- Use compressed formats (KSPLAT)
- Ensure viewers have good internet
- Consider splitting large projects
- Mobile may be slower than desktop
Does it work offline?
No. Splat Labs is a cloud platform requiring internet connection. For offline viewing, export the project and use local viewing tools.
Features
How accurate are measurements?
Accuracy depends on your capture method:
| Source | Expected Accuracy |
|---|---|
| PortalCam | ±2-5 cm |
| Lixel L2 Pro | ±1-3 cm |
| Photogrammetry | ±5-10 cm |
| LiDAR drones | ±2-5 cm |
Always verify critical measurements with traditional methods. 3D measurements are approximations.
Why doesn't AI floor plan work?
AI floor plans require:
- Complete room coverage in the scan
- Clear floor and wall boundaries
- Reasonable lighting quality
- Horizontal scanning (not too angled)
Virtual staging looks wrong
Check:
- View angle is level (not angled)
- Lighting in the scan is adequate
- Prompt is specific and clear
- Try generating multiple variations
Compatibility
What browsers are supported?
| Browser | Support |
|---|---|
| Chrome | ✓ Full |
| Firefox | ✓ Full |
| Safari | ✓ Full |
| Edge | ✓ Full |
| Opera | ✓ Full |
| Internet Explorer | ✗ Not supported |
What are the system requirements?
Minimum:
- Modern browser (last 2 versions)
- WebGL support
- 4GB RAM
- 20 Mbps internet
Recommended:
- Dedicated GPU
- 8GB+ RAM
- 50+ Mbps internet
Which VR headsets work?
- Meta Quest 2/3/Pro
- Apple Vision Pro
- HTC Vive
- Valve Index
- Any WebXR-compatible headset
Troubleshooting
Project won't load
- Clear browser cache — Ctrl/Cmd + Shift + Delete
- Try incognito mode — Rules out extensions
- Different browser — Isolate browser issues
- Check WebGL — Visit get.webgl.org to verify support
Measurements won't save
- Ensure you're logged in
- Check you have edit permission
- Verify project isn't archived
- Try refreshing the page
Embed isn't working
Check:
- Embed code is correctly pasted
- The project is set to Public
- Your plan includes embedding
- The hosting site allows iframes
"WebGL not supported" error
Your device may not support hardware-accelerated graphics:
- Update your graphics drivers
- Try a different browser
- Enable hardware acceleration in browser settings
- Try on a different device
API and Integration
Is there an API?
Enterprise customers have access to our API for:
- Programmatic uploads
- Project management
- User management
- Custom integrations
Contact sales for API documentation.
Can I integrate with my software?
Yes. Enterprise plans include:
- API access
- Webhook notifications
- Custom embed options
- White-label branding